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Refund policy

We value your satisfaction highly. Should you be unhappy with your purchase, we will take reasonable steps to resolve your concerns.
Below are common dispute scenarios and relevant policies:

Non‑Delivery

Shipment in Transit

  1. Customs‑detained parcel: Customs clearance is the buyer’s responsibility. Please contact your local customs office to collect your parcel. Contact us if you need documents such as an invoice for clearance.
  2. Long‑term tracking stagnation: Please check with your local DHL. Meanwhile we will follow up with our logistics partner. Keep in touch with us until delivery is completed.

Failed Delivery

  1. We are not liable for losses caused by inaccurate address or other buyer‑side errors.
  2. If mis‑delivery results from our mistake, you may choose reshipment or full refund.
  3. For carrier‑lost parcels, please contact the delivery provider directly.

Buyer Refusal of Package

Do not refuse delivery without prior contact with customer service. You will bear all shipping costs and resulting losses for unilateral refusal. Thank you for your understanding.

Transit‑Damaged Goods

We cannot control transit conditions. Please inspect goods upon receipt. If damaged, send photos or videos to support@atikualhair.com.
Note: Damage claims will not be accepted beyond 15 calendar days after delivery.

Goods Not as Expected

Inspect items immediately upon receipt. All claims must be submitted within 15 days of delivery.

If size, style or color does not match your order, contact us for return or exchange. Used hair products are non‑returnable, and we reserve the right to reject description‑mismatch claims for worn items.
For change‑of‑mind refunds within 15 days after receipt, up to 10% restocking fee will be deducted from your refund.
Refunds exclude original shipping fees already paid to the carrier. As a goodwill gesture, you will receive exclusive discounts and gifts on your next order.

Unauthorized Transactions

Notify us within 7 calendar days of order placement if you detect fraudulent orders using your account or card. Claims submitted after this period will be denied.

Return & Refund Policy

Non‑quality Returns / Exchanges

Unused items can be returned or exchanged within 30 days after delivery. Email your order number in the subject to support@atikualhair.com for our return address. Buyer covers return shipping fees.

Quality‑related Returns / Exchanges

For defects such as wrong color, size or style, email us with your order number. Please attach photos of the shipping label and received goods to speed up review. We will assess your case and offer solutions.

Return Requirements

  1. Returned items must remain in original factory‑new condition. Wigs must be intact with uncut lace. Washed, worn or used items cannot be returned.
  2. Submit all claims within 15 days of receipt.
Definition of original factory‑new condition

Hair extensions / Wigs:

✓ Never washed, conditioned, installed, colored, bleached or worn

✓ Original fasteners uncut, hang‑tags attached
Note: $5 custom‑service wigs are non‑returnable.

Mandatory Pre‑return Steps

You must obtain an official Return Confirmation Number from customer service before sending back goods. Returns without authorization will not be processed.

After shipping your return, provide the tracking number. Refund will be processed after we receive and inspect the returned goods, and funds will be credited to your original payment account. Buyer pays return shipping.

Please include your email, order number and Return Confirmation Number inside the return package.

Order Cancellation

  1. Cancellation within 24 hours after payment: 10% transaction fee of order total applies.
  2. Cancellation after 24 hours: 15% transaction & handling fee of order total applies.
  3. Cancellation is unavailable once goods are shipped or custom production has started.
  4. For PayPal e‑Check payments (5‑7‑day settlement period): refunds during settlement incur 5% handling fee of order total.
atikualhair.com reserves the right of final interpretation.
All repair, exchange and cancellation requests shall be sent to support@atikualhair.com. Goods returned without our prior approval will not be serviced, and all losses shall be borne by the buyer.